Shipping Policy
LazShades Shipping Policy
Custom made. Air shipped. Delivered to your door.
At LazShades, all shades are custom-made and shipped directly from our production facility to your door. We aim to provide fast, reliable, and transparent shipping for every order.
UPS / DHL Express
5–7 Business Day Delivery
Online Tracking
Duties Covered by LazShades
Custom Production
Your shades are made specifically for your order.
Air Shipping
We primarily use UPS and DHL Express.
Online Tracking
Track your shipment directly on the LazShades website.
Shipping Support
Contact us by email or website inbox if you need help.
01
Processing & Production Time
Because every LazShades product is made according to your selected measurements and specifications, production time varies by product type.
Standard Shades
2–3 Business DaysStandard custom shades typically require 2–3 business days for cutting, assembly, inspection, and preparation.
Motorized Shades
3–5 Business DaysMotorized products require additional assembly, motor configuration, and electrical testing.
Motorized Orders: Additional 1–2 Days for Testing
Motorized shades may require an additional 1–2 business days for remote controller pairing, motor setup, operation checks, and full system testing.
Once your order finishes production and quality inspection, it moves immediately to the packaging and shipping stage.
02
Shipping Method & Delivery Time
LazShades partners primarily with UPS and DHL Express to deliver custom shades via air shipping directly to your door.
Shipping Method
Air Shipping
Fast shipping directly from our production facility.
Carriers
UPS / DHL
Carrier selection depends on destination and package size.
Transit Time
5–7 Business Days
Actual delivery time depends on your destination.
Holiday & Peak-Season Delays
Major holidays, severe weather, customs processing, or carrier congestion may add approximately 2–3 additional business days to normal delivery times.
03
Tracking Your Order
Once your package has been shipped, you will receive an email containing your tracking number.
You can also track your LazShades shipment directly through our official online tracking page.
LazShades Order Tracking
Enter your order or tracking information to check the latest shipping status.
Tracking Not Updating?
Tracking information may take some time to update after a label is created or after the package is transferred between shipping facilities. If there has been no update for an unusually long time, please contact us by email or through our website inbox.
04
Shipping Fees
LazShades uses simple and transparent shipping rates. Applicable charges are displayed during checkout.
Custom-Made Shades
$15 USD
Standard shipping fee for custom-made shade orders. The applicable shipping charge is shown at checkout.
Non-Custom Products
$5 USD
Standard shipping fee for eligible accessories and other non-custom products.
05
Customs, Duties & Import Taxes
Most customers do not need to pay additional import charges. However, customs policies vary by destination, and a local authority or courier may occasionally request duties, import taxes, or customs-related fees.
LazShades Covers Eligible Customs & Import Charges
You will not be left with the extra cost.If the courier or customs authority requires you to pay an eligible duty or import-related charge, please pay the amount and keep the receipt.
- Pay the required customs or duty amount if requested
- Keep the receipt or proof of payment
- Send the receipt and your order number to orders@lazshades.com or through our website inbox
- LazShades will reimburse the eligible charge in full after verification
Our team will also assist with documents or information required to help your package clear customs smoothly.
06
Shipping Delays & Lost Packages
Although most shipments arrive within the normal delivery window, unexpected delays can occasionally occur due to customs, severe weather, local logistics, airline capacity, carrier routing, or other transportation issues.
If Your Package Is Delayed or Held
Contact LazShades and we will help follow up with the carrier. We may contact UPS or DHL on your behalf, provide necessary documents, and assist with resolving customs or delivery issues.
- We can contact UPS or DHL when a carrier investigation is needed
- We can help provide shipping or customs documents
- We can assist with customs-release issues
- Eligible additional fees required to release the shipment will be handled by LazShades
Taking Much Longer Than Expected?
Please contact us so we can investigate.
If your order is significantly beyond the expected production or delivery timeframe, there may be an exceptional issue such as temporary stock shortages, production delays, carrier routing problems, customs delays, or a shipment that may have been lost in transit.
You can contact us through orders@lazshades.com or our website inbox / online chat. Please include your order number so we can check the status quickly.
Confirmed Lost Package
If your shipment is confirmed lost by the courier, LazShades will remake and resend the affected order free of charge. You will not be charged for the replacement product or replacement shipping.
07
Incorrect or Incomplete Address
Please review your shipping address carefully when placing your order. An incorrect or incomplete address can result in delays, failed delivery attempts, or returned packages.
Please Contact Us Within 24 Hours
If you notice an incorrect shipping address after placing your order, contact us within 24 hours through orders@lazshades.com or our website inbox.
Once an order has entered production or has already been handed to the shipping carrier, address changes may not always be possible.
Returned Packages
If a shipment is returned because the customer provided an incorrect or incomplete delivery address, an additional reshipping charge may be required before the package can be sent again.
08
Shipping Damage
If your LazShades order arrives with visible shipping damage, please keep the product and all original packaging and contact us within 7 days of delivery.
Please Do Not Discard the Packaging Immediately
The original carton, protective materials, shipping label, and damaged product may be needed to document the condition of the shipment.
Please provide:
1
Photos of the packaging
2
Photos or videos of the product damage
3
Photo of the shipping label
4
Your LazShades order number
We Will Make It Right
After reviewing the damage, LazShades will provide the most appropriate solution, which may include free replacement parts or a free product remake with shipping covered by LazShades.
09
Contact Us
For shipping questions, delivery updates, tracking assistance, customs issues, delayed packages, or shipping damage, you can contact LazShades in either of the following ways.
Need Help With Your Shipment?
Contact us by email or website inbox. We typically respond within 24 hours.
- Choosing a selection results in a full page refresh.