Warranty

LazShades Customer Protection

We’ll help make it right.

Every LazShades product is custom-made, but our support does not end when your order arrives. If there is a product issue, sizing concern, or you are simply not satisfied with your purchase, contact us and we will work with you on a practical solution.

1-Year Full Warranty
3-Year Parts Support
Free Remake for LazShades Errors
50% Remake Support
Satisfaction Refund Available
Start Here

Have a problem with your order? Contact us first.

Whether your concern is related to product quality, measurements, installation, fit, color, fabric, motorization, or personal preference, please contact our LazShades support team. We will review your situation and provide the most appropriate solution.

✉ orders@lazshades.com
01

LazShades Made an Error

If we made the product incorrectly or there is a confirmed manufacturing or quality issue, we will take responsibility for correcting it.

Free remake + free warranty shipping.
02

Measurement Issue

Send us photos showing the window measurements and the received product measurements so we can verify what happened.

If the measurement error is not caused by LazShades, we can remake the product for only 50% of the product price.
03

Not Completely Satisfied

If the product is correctly made but you are unhappy with the color, style, feel, appearance, or another personal preference, contact us and tell us what you do not like.

We may provide a 20%–50% satisfaction refund. No return is required.
01

1-Year Full Warranty

Free Replacement, Free Remake & Free Shipping

For 12 months from the date of delivery, LazShades provides warranty support for eligible manufacturing and product quality issues.

Covered product quality issues include, but are not limited to:

  • Motor failure
  • Remote control malfunction
  • Fabric defects
  • Bracket or no-drill tension system issues
  • Track or hardware failure
  • Uneven movement
  • Structural or manufacturing defects
  • Product made incorrectly compared with the confirmed order specifications

If LazShades is responsible, you pay nothing.

Depending on the issue, we may provide replacement parts or remake the complete product. For approved warranty claims during the first year, LazShades also covers the applicable shipping cost.

02

Measurement & Size Issues

Because LazShades products are custom-made, accurate measurements are important. If your shade does not fit as expected, please send us measurement photos so our team can verify the cause.

Please provide clear measurement photos.

Photos should clearly show the measuring tape across the relevant window opening and, when applicable, across the received shade. This allows our team to compare the order specifications with the actual measurements.

1
Send your order number Include the name or email address used to place the order.
2
Send clear measurement photos Show the actual window width and height and, when necessary, the dimensions of the received product.
3
We verify the cause Our team compares your submitted measurements, order information, and production specifications.

If the issue was caused by LazShades

We will remake the affected product free of charge and cover the applicable warranty shipping.

If the measurements provided to LazShades were incorrect

Custom-made products normally cannot be returned or resold. However, we understand that measuring mistakes happen. Instead of requiring you to purchase another shade at full price, LazShades will cover half of the product cost. You may reorder the affected product for 50% of the original product price.

03

Not Satisfied? Contact Us.

20%–50% Satisfaction Refund

Sometimes a custom shade may be made correctly and work properly, but after installation you may feel that the color, fabric, style, appearance, light control, or overall result is simply not what you expected.

We still want to help. Depending on the circumstances, LazShades may offer a 20%–50% partial refund as a customer satisfaction solution.

No return required

Keep the product — no return shipping required.

Because our shades are made specifically for your measurements, returning a custom product usually provides little practical value. When a satisfaction refund is approved, you can keep the product and do not need to ship it back to us.

The exact refund amount depends on the circumstances and will generally be determined after reviewing the product, order details, and reason for dissatisfaction.

04

1–3 Year Parts Support

Our support continues after the first-year full warranty. From the end of the first year through 3 years from the original delivery date, LazShades continues to provide replacement parts support for eligible product issues.

Replacement parts are free — you only pay shipping.

During years 2 and 3, eligible replacement parts are provided free of charge. You are only responsible for the applicable shipping cost to deliver the replacement parts to you.

Brackets Installation and mounting brackets
Fabric Eligible replacement fabric components
Frames Compatible frame and structural components