Return and Refund
LazShades Customer Care
Return & Refund Policy
Every LazShades shade is custom-made to your selected width, height, color, fabric, control method, and installation requirements. We aim to provide a smooth and worry-free experience from ordering through installation and after-sales support.
Custom-Made Products
Free Remake for LazShades Errors
50% Remake Support
Satisfaction Refund Available
Custom-Made
Custom products generally cannot be returned because they are made specifically for your window.
Our Error? We Fix It.
LazShades covers confirmed production, product, or shipping errors.
Measurement Help
Customer measurement mistakes may qualify for our 50% remake support.
Still Not Happy?
Eligible preference-related concerns may qualify for a partial satisfaction refund.
Custom shades are made specifically for you.
Because every LazShades shade is produced according to your selected measurements and options, it normally cannot be returned and resold like a standard off-the-shelf product. Please review your order carefully before production begins. If you are unsure about measurements, installation, product selection, or compatibility, contact us first.
01
Custom-Made Products
All LazShades custom shades are made to order. Once manufactured, they are designed specifically for your window dimensions and selected configuration and generally cannot be resold to another customer.
No Traditional Returns for Personal Preference
We generally do not accept traditional returns or full refunds when a correctly made custom product is no longer wanted for personal reasons.
Examples include:
- Incorrect measurements provided by the customer
- Changing your mind after the product has been made
- Color or fabric preference concerns
- Ordering the wrong product type or configuration
- Not liking the style or appearance after receiving it
LazShades Satisfaction Support
20%–50% Satisfaction Refund
We understand that a custom product can sometimes be made correctly but still not look or feel exactly as you expected.
For eligible preference-related concerns, LazShades may offer a 20%–50% partial satisfaction refund after reviewing the circumstances.
No return is required for an approved satisfaction refund. You may keep the product.
Before placing your order, please double-check the following:
✓ Width × Height
✓ Mount Type
✓ Color / Fabric
✓ Control Method
✓ No-Drill Compatibility
Unsure About Your Measurements?
Contact us before ordering. You can send measurement photos through orders@lazshades.com or our website inbox / online chat and our team will help review the information.
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Damaged or Defective Products
If your shade arrives damaged, defective, scratched, bent, incomplete, or does not operate correctly, please contact us within 7 days of delivery.
If LazShades or the shipping process caused the problem, we take responsibility.
Once the issue is verified, we will provide an appropriate solution at no cost to you.
Please provide:
1
Shipping label showing the tracking number
2
Photos of the damaged packaging
3
Photos or video showing the product issue
4
Your order number and name
Depending on the nature of the issue, we may provide:
Option 1
Free Remake & Reship
If the complete product needs replacement, we can remake the affected shade and ship it again at no cost.
Option 2
Free Replacement Parts
We may send motors, remotes, fabric, brackets, no-drill components, frames, hardware, or other required parts.
Option 3
Full Refund
If the verified product issue cannot reasonably be repaired or replaced, a full refund may be issued. No return is required unless specifically requested.
No additional cost for approved LazShades errors.
For verified LazShades manufacturing, product, or eligible shipping issues, you will not be charged for replacement parts, the replacement product, or applicable replacement shipping.
03
Shipping Delays, Customs & Duties
If your package experiences customs delays, documentation issues, unexpected duties, or carrier-related problems, contact LazShades and we will help investigate.
- We will help contact UPS, DHL, or the applicable courier when needed
- We will assist with shipping or customs documentation
- Eligible additional customs duties or import charges are covered by LazShades
- If you are required to pay an eligible duty upfront, keep the receipt and send it to us for reimbursement
- If the package is confirmed lost, we will remake and resend the affected order free of charge
Asked to Pay an Import Charge?
If UPS, DHL, or customs requests an eligible import or duty payment, you may pay the charge first. Send the receipt and your order number to orders@lazshades.com or through our website inbox, and LazShades will reimburse the verified eligible amount.
04
Wrong Item Shipped or Missing Parts
If LazShades accidentally sends the wrong product, wrong component, or leaves out required parts, please contact us with your order information and photos of what you received.
We will send the correct item for free.
LazShades will send the correct product, replacement component, or missing parts without charging you for the product or replacement shipping.
No return normally required.
In most cases, you do not need to ship the incorrectly sent product or component back to us. Unless our support team specifically requests otherwise, you may keep or responsibly discard it.
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Measurement Mistakes
If your shade cannot be installed because the measurements submitted with the order were incorrect, the issue is not considered a LazShades manufacturing defect. However, we still want to help minimize your cost.
First, send us measurement photos.
Please send clear photos showing the actual window measurements and, when applicable, the received product dimensions. We will compare your photos with the order and production information to confirm the cause.
If LazShades made the product incorrectly
If the measurements you submitted were correct but LazShades produced the shade incorrectly, we will remake the affected product free of charge and cover the applicable replacement shipping.
Fabric-Only Solution
Lowest-Cost OptionWhen technically possible, we may provide a replacement fabric portion so you can reuse the existing motor, rail, brackets, frame, or other compatible hardware.
Full Product Remake
50% Remake SupportIf a full custom remake is required because the customer-provided measurements were incorrect, LazShades will cover half of the product cost. You may reorder the affected product for 50% of the original product price.
Our priority is to find the most practical solution and reduce the cost of correcting a measurement mistake.
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Order Cancellation
Because all custom products are produced specifically according to your selected measurements and configuration, cancellation availability depends on whether production has started.
Before Production
90% RefundIf your order has not entered production, we can cancel the order and issue a 90% refund.
After Production Starts
Cannot Be CancelledOnce custom production has started, the materials have been allocated or cut specifically for your order and the order can no longer be cancelled.
Contact us as quickly as possible.
If you need to cancel or correct an order, contact us immediately through orders@lazshades.com or our website inbox / online chat. Production may begin shortly after the order confirmation period.
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How to Contact Us
If you experience missing parts, installation questions, customs problems, damage, product defects, measurement concerns, or refund-related questions, please contact our support team.
Photos and videos help us solve issues faster.
When contacting us about damage, measurements, fit, installation, product defects, or missing components, please include clear photos or a short video whenever possible.
Need Help With Your Order?
Contact us through orders@lazshades.com or our website inbox / online chat. We typically respond within 24 hours.
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